Cancelled Lessons
Payment made for cancelled lessons will normally be credited towards next terms course, unless otherwise agreed.
Videos & Photography
This is a sensitive issue & we reserve the right NOT to allow the use of photographic equipment on the premises. If you would like us to ensure that cameras or mobiles are not used at all whilst your child is swimming, please advise Solutions at the time of booking.
If you are concerned at any time, that a parent or other spectator is talking photographs of the children in an inappropriate manner, please advise a member of our team immediately.
Equity
Solutions is committed to ensure that equity policies are followed throughout the operation of the lesson programme in accordance with the policies laid down by Sport England & the ASA.
- Sports equity is about fairness in sport, equality of access, recognising inequalities & taking steps to remedy any issues. It’s about changing the culture & structure of sport – to make it available to all.
- We respect the rights, dignity & worth of every person & will treat everyone equally within the context of their sport, regardless of age, ability, gender, race, ethnicity, religious belief, sexuality or social/economic status.
- All Solutions customers, partners & staff have a responsibility to oppose discriminatory behaviour seriously & appropriately.
Disability & Special Needs
Solutions Swim School welcome anyone that wants to be part of our lesson programme & we will actively seek to find a way of integrating them. We will work closely to understand any specialist needs, taking any professional advice deemed appropriate & will do everything possible to provide a teacher with the relevant skills & experience to work with the children. We may need to restrict the number of cases of disability / special need in each class.
Equal Opportunities
Equal Opportunities is about celebrating difference & diversity & as such provide a swimming structure that can respond to this in a proactive & positive manner. Solutions are totally committed to embracing the principles & practice of equal opportunities, both as an employer & provider of services.
In particular, Solutions recognise:
- The need to ensure that swimming is accessible to all rather than the few;
- The diversity of provision required to ensure that all, regardless of their race, sex or gender, disability, age, sexual orientation, social or economic background, can access swimming & develop at a level that is appropriate to them;
- The need to celebrate differences & diversity of provision as a means of creating entitlement & accessibility;
- That equal opportunity is about acknowledging that people are different & may require different provision;
- The need to consult widely in order to respond to diversity.
In addressing Equal Opportunities, Solutions will:
- Recognise that we will all work to adapt & work with flexibility in order to respond to the needs of a wide & diverse range of people;
- Take positive action to increase the involvement from under represented groups in all aspects of our organisation.
In doing so, Solutions supports four key principals:
- Entitlement – people have the right to participate in & access quality & appropriate experiences within our sport;
- Accessibility – it’s our responsibility to adapt provision to fit the needs of the many;
- Inclusion – wherever & whenever possible, it shall be possible for all to access the same quality of provision & if necessary to use positive action to ensure this;
- Integrity – whatever we do, to change or adapt provision it must be of equal worth, challenging, relevant & in no way patronising.
